Turn Chaos into Clarity
Drowning in customer feedback? Unclear customer experience (CX) priorities? Need to hire top CX talent? We can help!
PangolinCX helps you gather relevant customer experience data, turn it into actionable insights, and use them to craft a winning CX strategy. We work with your team - or help you build one - to eliminate friction, simplify experiences, and drive lasting customer loyalty.
AssessCX
To Extract Signals from the Noise
Scattered Noise. Missed Signals. Broken CX.
Are you struggling to gather actionable insights critical for developing a sound CX strategy? Without a clear plan, you risk chasing the wrong priorities resulting in disjointed interactions and inconsistent customer experiences. It'll frustrate customers and overwhelm teams. This inefficiency will cost your business — leading to lost revenue, higher churn, and decreased productivity.
How Pangolin helps
We help you listen smarter by capturing and analyzing meaningful customer data to extract actionable insights (signals) from it. Through customer journey mapping, we uncover pain-points, define a clear strategy, and help your team prioritize efforts to transform your CX. With a structured plan in place, you'll be able to align teams and execute on a common CX vision that drives real growth.
AutomateCX
To Deliver Delight Faster
Bottlenecks Piling Up? Customers Frustrated?
Manual processes and inefficient workflows are bottlenecks that frustrates customers. They make it difficult to scale support or improve response times. Manual tasks drain valuable resources both for your customers as well as your business. Agentic AI has the power to fix this through automation - but only when used the right way.
How Pangolin Helps
We work with your team to assess business processes, uncover bottlenecks, and understand their impact on your CX. By identifying inefficiencies, we recommend AI-driven automation to streamline operations and reduce manual work. The result? Increased productivity, lower costs, reduced churn, and a frictionless customer experience that drives loyalty and long-term growth.
Streamline CX with AIRecruitCX
To Help Your ATS Find Gems
ATS Screening Out Qualified CX Candidates?
Your ATS (applicant tracking system) sorts through thousands of applications, but great CX talent often falls through the cracks—causing hiring bottlenecks, delaying projects, and slowing business growth. Innovators without standard keywords, career changers with fresh perspectives, and high-performers who don't fit the mold—all overlooked.
How Pangolin helps
We work alongside your ATS to help it find hidden gems. Our experts add the human touch - spotting career changers, self-taught stars, and high-achievers who don't play the keyword game. The result? Faster, smarter hiring and a team that fits your brand and aligns with your CX vision.
Why Pangolin?
Pangolin consultants help businesses at every stage of their CX transformation. You can opt for one or more of our core service categories:
CX Strategy Services
We analyze your customer journey, identify pain points, and develop a roadmap for a seamless experience.
AI Deployment Services
We recommend and help integrate the right AI solutions to streamline and enhance CX.
CX Talent Recruitment Services
We help you find and onboard the best CX professionals to bring your vision to life.
Let's build better CX, together.