Privacy Policy

Last Updated: February 10, 2025

PangolinCX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website and use our CX services.

1. Information We Collect

We collect and process the following information:

  • Customer Information: When organizations engage our services, we collect business contact details, account credentials, and related company information.
  • Candidate Information (for CX recruitment services): Through integration with customer ATS systems, we access candidate data including resumes, contact information, and application details.
  • Website Data: We use Google Analytics 4 (GA4) to gather insights about website traffic and user behavior.

2. How We Use Your Information

We use the collected data to:

  • Deliver and improve our CX services
  • For CX recruitment services: Review candidate profiles and generate shortlists
  • Provide analytics and insights to customers
  • Maintain service security and prevent unauthorized access

3. Data Access and Processing

  • We access customer systems using secure authentication methods
  • Data is processed according to customer agreements and applicable privacy laws
  • Access to information is restricted to authorized personnel
  • We implement logging and monitoring of all data access activities

4. Data Security

We implement comprehensive security measures including:

  • Encryption of data in transit and at rest
  • Multi-factor authentication for system access
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy

5. Data Sharing and Retention

  • We share information only with authorized customer representatives
  • Data is retained according to customer agreements and legal requirements
  • We do not sell or share information with third parties
  • System access credentials are securely stored and regularly rotated

6. Your Rights and Choices

You may have rights regarding your personal data, including:

  • Access to personal information we process
  • Correction of inaccurate data
  • Deletion requests where applicable
  • Objection to certain processing activities

Contact privacy@pangolincx.com to exercise these rights.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically as we add more CX services to our portfolio of offerings. Changes will be posted with a revised "Last Updated" date.

8. Contact Us

PangolinCX
privacy@pangolincx.com
pangolincx.com

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